Terms & Conditions


Effective: 10 October 2025 Contact: contact@mymechanicqld.com.au | 0451 159 954


By booking with us, accepting a quote, or using our website, you agree to the terms below.


1) Services


We provide mobile mechanic services including inspections/diagnostics, logbook servicing, repairs and replacements (the Services). Services are delivered on-site at your nominated address where safe and practical.


2) Bookings & Access


  • Booking: we work within designated service time windows, which can be affected by traffic, parts, weather, and previous jobs timing.
  • Safe access: You must provide safe, legal, and reasonably level access and parking. We may decline or stop work if conditions are unsafe.
  • Road tests: You authorise us to drive the vehicle for testing before/after repairs.


3) Quotes, Approvals & Variations


  • Estimates: Quotes are estimates based on visible/known faults and remain valid for 14 days unless stated otherwise.
  • Diagnostics are separate: Fault finding is a stand-alone, non-refundable service and may not by itself fix the underlying issue.
  • Variations: If diagnostics show extra work or parts, we’ll seek your approval before proceeding with any further work. Unapproved work will not be undertaken.


4) Payments, Deposits & Release of Vehicle/Keys


  • 4.1 Upfront attendance/diagnostics: A diagnosis fee is payable upfront and must clear before a technician is dispatched.


  • 4.2 Special-order parts: Where parts must be specially ordered, a 20% deposit of the quoted job value is required before ordering. Deposits apply to the final invoice. If you cancel after parts are ordered, supplier restocking/return fees and shipping are deducted from any refund (if available).


  • 4.3 Balance at completion: Unless agreed in writing, the balance is due immediately on completion and before release of the vehicle/keys.


  • 4.4 Methods & surcharges: We accept card (+1.9% surcharge) and bank transfer. Bank transfers must clear before dispatch (for upfront fees) and before release of vehicle/keys (on completion).


  • 4.5 Title & risk: Title to parts remains with us until paid in full. Risk in your vehicle remains with you except while in our possession for work and road testing.


  • 4.6 Overdue, recovery & interest: We may suspend further work/warranties and charge reasonable recovery costs and interest on overdue amounts as permitted by law. Chargebacks on authorised transactions may incur recovery and administrative costs.


  • 4.7 Security/repairer’s lien: To the extent permitted at law, we may retain possession of the vehicle until amounts due are paid (a repairer’s lien). Storage fees may apply at $25/day after 3 business days from invoice date.


5) Cancellations, Rescheduling & No-Shows


  • Your side: Please give 24 hours’ notice to cancel/reschedule. Same-day cancellations after dispatch or no-access/no-show may incur the full call-out/diagnostics fee.
  • Our side: We may reschedule for safety, weather, parts or staffing issues. If we cancel before attending, you’ll receive a refund of any upfront fee paid for that appointment.


6) Parts, Consumables & Environmental Fees


  • We use OEM (Original Equipment Manufacturer) or quality aftermarket parts as quoted.
  • You authorise standard consumables (cleaners, lubricants, fasteners) and environmental/disposal fees where applicable.
  • We do not refit customer-supplied parts.


7) Warranty (Workmanship & Parts)


  • Parts: Parts carry the manufacturer’s warranty and terms (duration and process vary).
  • Activation: Warranties commence after full payment of the relevant invoice.
  • Exclusions: No warranty where:
  • related/underlying faults were identified, and recommended repairs were declined;
  • the vehicle has poor maintenance history, abuse, misuse, performance modifications, or off-road/competition use;
  • subsequent work/alterations are done by others;
  • normal wear/tear or consumables (filters, fluids, pads) are involved;
  • operating conditions are outside manufacturer specs.
  • Remedy: Our obligation is to repair or replace defective workmanship/parts within the warranty terms.
  • How to claim:  Email contact@mymechanicqld.com.au with your invoice number, fault description, and photos/video where possible. We may need to re-inspect the vehicle.


Nothing in this section limits your rights under the Australian Consumer Law (ACL).


8) Liability


  • We’re not liable for pre-existing faults, hidden defects, immobiliser/code issues, ECU problems, seized/fragile components, or consequential loss (lost income, hire cars, etc.), to the extent permitted by law.
  • If a component fails due to existing wear (e.g., worn flywheel damaging a new starter) and you decline the recommended related repair, no warranty applies to the affected component.
  • Our total liability for a claim (excluding ACL guarantees) is capped at the fees you paid for the specific Service giving rise to the claim.


9) Customer Responsibilities


  • Provide accurate contact details, address, vehicle details and authorisation to approve work.
  • Remove personal items. We’re not responsible for valuables left in the vehicle.
  • Ensure sufficient fuel and disclose any known faults, modifications, or safety concerns.


10) Photos, Data & Privacy


  • We may take photos/video for job records and warranty.
  • We handle personal information per our Privacy Notice and applicable privacy laws. We don’t sell your personal data.


11) Pricing, GST & Invoicing


  • All prices are inclusive of GST unless stated otherwise.
  • Electronic invoices and receipts are issued by email/SMS. Keep your contact details up to date.


12) Events Beyond Our Reasonable Control


We’re not responsible for delays or failure to perform due to events beyond our reasonable control (weather, accidents, supplier issues, outages, etc.).


13) Website Use


  • Site content is provided “as is”. Do not scrape, copy, or misuse content or trademarks.
  • Links to third-party sites are for convenience; we’re not responsible for their content or policies.


14) Complaints & Disputes


Email contact@mymechanicqld.com.au 

with your invoice number and details. We’ll investigate promptly and, where applicable, arrange inspection or remedy.


15) Changes to These Terms


We may update these terms periodically. Continued use of our site or Services after publication means you accept the revised terms. The version and effective date appear at the top.


16) Governing Law


These terms are governed by the laws of Queensland, Australia and the ACL.