Workmanship and parts. Backed in writing.
Every job we do is backed by a workmanship warranty, plus the part manufacturer warranty on every component we fit. If something we fitted or fixed fails due to faulty workmanship within the warranty period printed on your invoice, we come back and put it right at no cost to you. This page spells out what that means in practice.
The workmanship-warranty period is set out on every invoice and varies by job type — typically the more substantial the repair, the longer the period. Parts also carry their own manufacturer warranty (duration and process vary by part). Your statutory rights under the Australian Consumer Law apply in addition to this warranty, not in place of it.
What is covered
- Workmanship on every job we perform, including diagnosis, fitting, adjustment and final road test
- Parts we have sourced and fitted, covered by the part manufacturer warranty (duration and terms vary by part)
- Return visits required to put right any failure caused by the original workmanship, within the warranty period printed on your invoice
- Diagnosis time for any return visit under warranty (no diagnostic fee charged twice for the same fault)
What is not covered
- Wear-and-tear on consumable parts (brake pads, filters, fluids) used past their normal service life
- Damage caused by accidents, misuse, or further modification after our work
- Failures caused by continuing to drive a vehicle we recommended not to
- Pre-existing faults that we did not work on
- Parts supplied by the customer (we only fit parts we have sourced)
- Work performed by another mechanic after ours
If we cannot rectify under warranty, we will tell you straight why and quote the normal repair. No surprises. Full terms are in our Terms & Conditions.
Three steps, no paperwork to chase.
We keep records of every job we do. You do not need to keep your invoice safe to make a claim, though it does speed things up if you have it.
Call or email us
Tell us what's happening. Reference the invoice number if you have it, or the date and the suburb the job was done in. We will find the job in our records.
We book a return visit
For safety issues (brakes, steering, won't start) we prioritise. Bring the car to a safe location and we come to it.
We diagnose and rectify
If the fault is workmanship-related and within the warranty period printed on your invoice, we put it right at no cost to you. If the fault is something separate (a new issue, wear-and-tear, damage from elsewhere), we tell you straight and quote it as a normal repair. You decide whether to proceed.
Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services remedied if they are not of acceptable quality and the failure does not amount to a major failure. Our workmanship warranty is in addition to your statutory rights, not a substitute for them.
The questions we get most often.
What does "workmanship warranty" actually mean?
It covers anything that fails because of how we did the job, rather than because the part itself was faulty or because the job needed to be done a different way. Examples: a hose clamp that comes loose, a bolt that was not torqued correctly, a fluid that was overfilled or underfilled, a fitment that was not aligned properly. The full terms are set out in our Terms & Conditions.
How does the parts warranty work?
Every part we fit carries its own manufacturer warranty. Duration and process vary by part and manufacturer, and the warranty commences after full payment of the invoice. Where applicable we handle the manufacturer claim on your behalf, so you only deal with us.
Does the warranty cover my whole car?
No. It covers what we worked on. If we replaced your front brakes and a month later the alternator fails, that is not a warranty claim, the alternator is a separate part we did not touch. We will of course come and look at the alternator, but as a normal paid job.
What if I bought the part somewhere else?
We do not fit parts supplied by the customer. The reason is exactly the warranty conversation, we cannot stand behind workmanship on a part we have not sourced. If we sourced the wrong part, that is on us. If you sourced the wrong part, no mechanic in Australia can warrant the job. We will source the right part and fit it under our normal pricing.
What if I have moved or sold the car?
The warranty stays with the original work, not the original owner. If the new owner takes the car to another mechanic and they identify a workmanship issue, the new owner can contact us with the original invoice and we will look at it.
Australian Consumer Law and your warranty, what is the relationship?
Our workmanship and parts warranty sits alongside, and does not limit, your rights under the Australian Consumer Law. The ACL gives you statutory rights that cannot be excluded, including the right to a refund or replacement for a major failure and compensation for any reasonably foreseeable loss. Our warranty is in addition to those rights, not in place of them.
Have a warranty question we have not covered? Email contact@mymechanicqld.com.au or call 0451 159 954.
Book a job with the warranty built in.
Every repair we do is backed by our workmanship warranty plus the part manufacturer warranty, alongside your statutory rights under Australian Consumer Law.